Meghoo Assistant / AI receptionist for property management
AI receptionist for property management
Meghoo Assistant answers every leasing, resident and maintenance call around the clock, books showings, and treats after-hours emergencies by your rules, while a person on your team stays in charge of every decision.
Updated
What does an AI receptionist do for a property manager?
It answers every call and website chat in your company's name, day and night, from the information you give it: your properties, leasing process, policies and emergency rules. Callers hear right away that they are speaking with an AI assistant. When it cannot help, it takes a message or arranges a callback, and a person on your team sees the summary immediately.
- Leasing inquiries: answers questions about availability, pets, parking and how to apply from your own material, then takes the prospect's details for a callback from leasing or books a showing time into your calendar.
- Maintenance requests: collects the unit, the problem and the best way to reach the resident, and records it for your team.
- After-hours emergencies: treats leaks, flooding, no heat, gas smells and lockouts as urgent and follows your rule: your on-call number, or an immediate high-priority callback. It tells a resident what to do meanwhile only if you wrote it down (for example, where the water shutoff is).
- Resident questions: rent due dates, how to pay, quiet hours and other policies, exactly as you wrote them.
- Complaints: takes noise and neighbor complaints calmly, with unit details, and flags them for the community manager.
What it never does
It does not approve or deny applications, quote rents or fees you have not given it, give legal advice, or promise a repair time. Those go to a person. A test lab runs simulated callers, including applicants pushing for an approval and residents reporting a midnight leak, so you can see how it behaves before it answers a real call.
How after-hours calls work
- A resident calls after hours. The assistant answers, says it is an AI assistant, and asks what is going on.
- If it is an emergency by your rules, it routes it the way you chose. If it is life-threatening, it tells the caller to hang up and call 911.
- Otherwise it records the request with the unit and contact details and tells the resident when your team will follow up.
- In the morning your team sees every conversation, summary and request in one place, and can correct any answer in a minute.
AI receptionist, answering service or voicemail?
| AI receptionist | Answering service | Voicemail | |
|---|---|---|---|
| Answers at 2 a.m. | Yes, every call at once | Yes, by a live agent | No |
| Answers questions about your properties | Yes, from your approved material | Usually only from a short script | No |
| Books showings | Yes, into your calendar | Sometimes, by hand | No |
| Handles urgent maintenance | By your rules: on-call or priority callback | By the agent's judgment and your script | Only when someone listens |
| Records and summaries | Every conversation, searchable | Message notes | Audio files |
| Pricing | Flat monthly plan with included minutes | Usually per minute or per call | Included with your phone line |
Read the full comparison: AI receptionist vs answering service vs voicemail.
Questions people ask
Can an AI receptionist answer after-hours maintenance calls for apartments?
Yes. It answers every call, collects the unit and the problem, and treats emergencies such as leaks, flooding, no heat or gas smells by your rule: it sends them to your on-call number or arranges an immediate high-priority callback. Non-urgent requests are recorded for your team in the morning.
Will it approve rental applications or quote rent?
No. Application decisions, rent amounts it was not given and legal questions always go to a person. It explains that the leasing team makes the decision and arranges a callback.
Can it book showings?
Yes, when you connect a booking calendar. It offers open times, books the showing and confirms it. Without a calendar it takes the prospect's details for a callback from leasing.
Do callers know they are talking to an AI?
Yes. It says so in its greeting and never claims to be a person. Calls are recorded and transcribed with the notice your state requires.
How does it learn our properties and policies?
From material you approve: upload a resident handbook or policy, point it at your website, record a short voice memo, or paste text. It drafts questions and answers from it, and nothing is used until a person on your team approves it. It learns your business; your data is not used to train AI models.
How much does it cost?
Plans are Starter $79 a month, Business $199 a month, Pro $449 a month, each with included minutes and chats. There is a free trial with a card, and you can cancel anytime.
Free trial with a card, cancel anytime. Plans: Starter $79 a month, Business $199 a month, Pro $449 a month.